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Presales Support (Application Engineering)


For all inquiries related to orders, return/repair authorizations and product availability, please use the phone numbers listed below.

North America:

Europe, Middle East and Africa:


United States & Canada

Phone Number:
1-888-222-1560
or
1-800-507-6268

Access Technical Support:

Video Technical Support:

Technical Training Inquiries:


Latin America and Caribbean

Hours: 8am to 8pm (EST)
Toll Free: +1-800-507-6268 and +1-800-392 2873

Technical Training Inquiries: latam.certificaciones@jci.com

Local Direct Dial Numbers:

Argentina – Buenos Aires:

Brazil – Sao Paulo:

Chile – Santiago:

Colombia – Cali:


Costa Rica- National VOIP:

Colombia – Medellin:

Dominican Rep.- Sto Domingo:

El Salvador – San Salvador:


Guatemala – Guatemala City:

Mexico – Mexico City:

Panama – Panama City:

Venezuela – Caracas:


Peru – Lima:


Europe, Middle East and Africa

Hours: 8:00am to 6:00pm CET
Toll Free: + 800 CALLTYCO (+ 800-2255 8926)
Direct: +31 475 352 722

Technical Post-Sales Inquiries:

Local Direct Dial Numbers:

UK:

Spain:


Germany:

France:

Technical Training Inquiries:

Local Direct Dial Numbers:

Belgium:


Bahrain:

Ireland:

Russia:


All license Inquiries:

Local Direct Dial Numbers:

Denmark:

Nordic:



Kuwait:

Lebanon:

new dial tone and then dial

8552343677


Asia Pacific

Hours: 9am to 6pm CST (China Time) and 9am to 7pm IST (India Time)

Toll Free: + 800 CALLTYCO (+ 800-2255 8926)

Access Technical Support:

Technical Training Inquiries:

All license Inquiries:

Local Direct Dial Numbers:

India:


Oceania and New Zealand:

Australia:


Technical Support - Faster

Support can only be granted to authorized installers. The TeamViewer button below allows you to share control of your computer and screen with the Technical Support team. If you require technical support, we recommend following these steps on the computer that you require assistance with.

  • Click the following TeamViewer button and when prompted by your web browser, click the “Run” button
  • This will open a small TeamViewer window with the Tyco Security Products logo (example to the right)
  • Call the Technical Support number for your region
  • Provide the Technical Support team with the ID and Password from the TeamViewer window
Button
team_viewer_253x381

Contact Customer Service

For all inquiries related to orders, return/repair authorizations and product availability, please use the customer service form below. Alternatively, you many also use the phone numbers listed below.

Phone:
North America Phone: (800) 507 6268
Europe, Middle East and Africa Phone: +44 (0) 208 750 5660

Customer Service Form